Our Code Of Conduct

  • Respect and Empathy

    Treat all clients with respect, empathy, and dignity, understanding the sensitivity of their hearing needs.

  • Confidentiality

    Maintain strict confidentiality regarding client information, ensuring their privacy and trust.

  • Professionalism

    Uphold high standards of professionalism in all interactions, including appearance, language, and conduct.

  • Timeliness

    Be punctual and respectful of client's time, minimising wait times and ensuring efficient service delivery.

  • Active Listening

    Practice active listening skills, giving full attention to clients' concerns and needs, and providing clear communication.

All our hearing aids come with a 60 day money back guarantee and a 2 - 4 year warranty.

  • Education and Guidance

    Offer comprehensive education and guidance to clients, helping them understand their options and make informed decisions.

  • Customised Solutions

    Provide personalised solutions based on individual needs, ensuring the best possible outcomes for each client.

  • Continuous Improvement

    Stay up-to-date with the latest advancements in hearing technologies and techniques through ongoing training and professional development.

  • Ethical Practices

    Adhere to ethical guidelines and legal regulations in all aspects of service delivery, including billing, advertising, and marketing.

  • Feedback and Improvement

    Encourage client feedback, actively seeking ways to improve services and address any concerns promptly and effectively.

Contact us or Book Online for your convenience

We specialise in full diagnostic hearing tests and tailor-made hearing instrument fittings based on the client’s needs and budget.